Warranty
All MoonSaddle products are covered by a limited one (1) year warranty from the date of purchase. We guarantee our products are free of material and workmanship defects. Defective products will be replaced during the warranty period without question or additional cost. All other warranties or guarantees, expressed or implied, are excluded. All MoonSaddle products are protected under U.S. Patents and/or Trademarks.
Please contact us to initiate any warranty claim.
Returns
We ask that you give your MoonSaddle a thorough trial during the first 30 days before requesting a return. Some bicycle enthusiasts find the MoonSaddle to have a “different” feel than other saddles with noses. Your body needs time to adjust and rebalance to the unique pleasure of cycling free from groin pain and pressure. Relief from an uncomfortable saddle and the accompanying health issues should be worth giving your MoonSaddle a complete trial.
The refund policy is the following:
- Requests must be made after 30 days and before 90 days from the purchase date.
- Refunds include the original purchase price minus a $15 restocking fee.
- Refunds don’t include shipping costs. It is the customer’s responsibility to return the saddle(s).
Please contact us for return authorization.
Shipping Costs
FREE priority and first class mail shipping for all addresses within the United States and possessions.
International First-Class Mail Shipping
$19.95 – Canada, $21.95 – Mexico, $29.95 – All Other Worldwide Addresses
Per-item shipping rates are automatically reduced for 2 or more saddles.
Sales Tax
Sales tax will be collected only for state of Kansas shipping addresses.
Privacy Policy
We do not share any personal information with any other entity. Personal information is used only for internal functions such as payment processing, shipping details, and for reference should we ever need to contact you regarding product or service updates.